Welcome to Sport Sphere’s FAQ section! We’ve compiled answers to the most common questions about our premium sports equipment, delivery services, and customer support. Whether you’re shopping for yourself or your family, this guide will help you make the most of your Sport Sphere experience.
About Sport Sphere
Who is Sport Sphere for?
Sport Sphere caters to active individuals and families who value quality sports equipment and apparel. Our target customers include:
- Fitness enthusiasts preparing for the gym
- Outdoor adventurers exploring nature
- Parents shopping for kids’ sports gear
- Sports players needing equipment for football, golf, boxing, darts, and fishing
- Fashion-conscious athletes looking for premium brands like Nike, Adidas, and Puma
What makes Sport Sphere different?
We combine premium sports brands with exceptional value (offering at least 20% off selected big brands), global shipping (with some exceptions), and a carefully curated selection of seasonal and essential sports equipment for all ages and activities.
Products
What types of products do you offer?
Our product range includes:
- Sports equipment for boxing, darts, football, golf, and fishing
- Sports clothing and footwear for men, women, and children
- Sports accessories for all ages
- Seasonal collections like our “New In Autumn Sports” range
- Special promotions on big brands
- Outdoor exploration gear
Do you offer seasonal products?
Yes! We regularly update our collections to match the season. Currently, we’re featuring our “New In Autumn Sports” range and “Explore the Outdoors” equipment perfect for the changing weather.
Are your products authentic brand names?
Absolutely. We only stock genuine products from premium brands like Nike, Adidas, and Puma. Our “At Least 20% off Selected Big Brands” offers give you access to authentic gear at discounted prices.
Ordering & Payment
What payment methods do you accept?
We accept:
- Visa
- MasterCard
- JCB
- PayPal
Is my payment information secure?
Yes, we use industry-standard encryption to protect all payment transactions. You can shop with confidence knowing your financial information is secure.
Can I change or cancel my order after placing it?
We process orders quickly to get your sports gear to you as soon as possible. If you need to change or cancel your order, please contact us immediately at [email protected]. We’ll do our best to accommodate your request if your order hasn’t already been processed for dispatch.
Delivery & Shipping
Where do you deliver?
We ship worldwide to active individuals and families, with the exception of some Asian and remote regions. Our global reach means you can enjoy premium sports brands no matter where your active lifestyle takes you.
What are my delivery options?
We offer two shipping options:
- Standard Shipping (£12.95): 10-15 business days after dispatch via DHL or FedEx (fully trackable)
- Free Standard Shipping: 15-25 business days after dispatch via EMS (for orders over £50)
How can I track my order?
Once your order is dispatched, you’ll receive a confirmation email with tracking information. This allows you to monitor your package’s journey from our Oxford warehouse to your doorstep.
How long will delivery take?
Delivery times vary based on your location and chosen shipping method:
- Standard Shipping: 10-15 business days after dispatch
- Free Standard Shipping: 15-25 business days after dispatch
Returns & Exchanges
What is your returns policy?
We offer a 15-day returns policy from the date of delivery. If you’re not completely satisfied with your purchase, simply contact our customer service team at [email protected] to initiate your return.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error or a defective product. We recommend using a trackable shipping service for returns.
How long does it take to process a refund?
Once we receive your returned item, we’ll inspect it and process your refund within 5-7 business days. The refund will be issued to your original payment method.
Contact & Support
How can I contact Sport Sphere?
You can reach our customer service team by email at [email protected]. Our physical address is:
Sport Sphere
43 Cornmarket St
Oxford, GB OX6H 8RH
Sport Sphere
43 Cornmarket St
Oxford, GB OX6H 8RH
What are your customer service hours?
Our customer service team monitors emails during regular business hours (Monday-Friday, 9am-5pm GMT) and aims to respond to all inquiries within 24 hours.
Didn’t find the answer you were looking for? Don’t hesitate to contact our friendly customer service team at [email protected] – we’re always happy to help active individuals and families get the sports gear they need!
Ready to upgrade your sports equipment with our premium brands at unbeatable prices? Shop now and experience the Sport Sphere difference!